Shipping Policy

Shipping Policy

At EMI Oils, we strive to provide the best possible shopping experience for our customers. Here's everything you need to know about our shipping policy:

Processing Time:

  • Orders are typically processed and shipped within 1-3 business days after payment confirmation.
  • During peak seasons or sales events, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Rates:

  • We offer flat-rate shipping for all orders within Canada.
  • Shipping rates are calculated at checkout based on the weight and destination of your order.
  • Free shipping may be available for orders above a certain order value. Check our website for current promotions and offers.

Shipping Methods:

  • We partner with reliable shipping carriers to ensure safe and timely delivery of your orders.
  • Delivery options include standard shipping, express shipping.
  • You'll receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Time:

  • Delivery times vary depending on your location and the shipping method selected.
  • Standard shipping typically takes 2-5 business days for domestic orders and 10-14 business days for international orders.
  • Express shipping is available for expedited delivery within [X-X] business days.

International Shipping:

  • We ship internationally to select countries. International shipping rates and delivery times vary by destination.
  • Please note that customs duties, taxes, and import fees may apply to international orders. Customers are responsible for any additional charges incurred.

Order Tracking:

  • You can track the status of your order using the tracking number provided in your shipping confirmation email.
  • If you have any questions or concerns about your order, please don't hesitate to contact our customer service team for assistance at contactusemioils@gmail.com.

Lost or Damaged Shipments:

  • While we take every precaution to ensure the safe delivery of your order, we understand that unforeseen circumstances may arise.
  • If your order is lost or damaged during transit, please contact us immediately, and we'll work with the shipping carrier to resolve the issue as quickly as possible.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Returns Policy.

Contact Us:

  • If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact us at contactusemioils@gmail.com .

Thank you for shopping with EMI Oils!