Return Policy

At EMI Oils, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help. Please review our return and exchange policy below:

Returns:

  • We accept returns on unused, unopened items in their original packaging within 7 days of delivery.
  • To initiate a return, please contact our customer service team with your order number and reason for return. We'll provide you with instructions on how to return your item(s).
  • Once your return is received and inspected, we'll issue a refund to your original method of payment. Please allow a few business days for the refund to reflect on your account, this depends on your financial institution.

Exchanges:

  • We offer exchanges for items that are defective or damaged upon arrival.
  • If you receive a defective or damaged item, please contact us within 24 hours of delivery with your order number and a photo of the issue. We'll arrange for a replacement to be sent to you as soon as possible.
  • If you need to exchange an item for a different size, color, or style, please contact us to arrange the exchange. Additional shipping charges may apply.

Non-Returnable Items:

  • Certain items are not eligible for return or exchange due to hygiene and safety reasons.
  • We reserve the right to refuse returns on these items unless they are defective or damaged upon arrival.

Refunds:

  • Refunds are issued for the original purchase price of the item(s) returned, excluding any shipping fees.
  • If your order qualified for free shipping and the returned item(s) result in the order no longer meeting the free shipping threshold, the cost of shipping will be deducted from your refund.

Contact Us:

  • If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us at contactusemioils@gmailcom. Our customer service team is here to assist you.

Thank you for shopping with EMI Oils!